Bus driver forced confused dementia sufferer to pay fare after losing pass


A bus driver demanded that an aged man with dementia purchase a ticket as a result of he couldn’t discover his bus go.

The unnamed man, in his 70s, was struggling to search out the doc when the driving force advised him ‘can’t you discover it? £2.30 then.’

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A number of passengers have been stated to have identified that the person was aged and shouldn’t need to pay for the ticket.

However the Arriva driver in Liverpool wouldn’t again down and the cash was taken.

Fellow passenger Lisa Donnelly stated she cried when she bought dwelling due to how the passenger had been handled.

She stated she has spoken out within the hope that bus drivers will study to recognise the indicators of dementia and be extra affected person with aged passengers sooner or later.

She recalled: ‘I used to be on the 310 bus and an previous man bought on and the driving force was actually impolite to him.

‘This man was looking for his bus go and there have been about 4 individuals behind him.

‘The motive force went to him “can’t you find it? £2.30 then.”

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‘The person was trying agitated and nervous in search of his bus go, he was clearly over 60.

‘A buddy that knew him was on the identical bus and he went over and spoke to the bus driver.

‘He stated “he’s not a well man, he’s got dementia” and I stated “you can tell.”

‘I bought up and went over to him and stated “come on calm down, don’t worry, let’s have a sit down and look for it.”

‘But the bus driver kept saying £2.30, £2.30 at him.’

Lisa stated three different passengers identified that the person was entitled to free journey due to his age however the driver didn’t pay attention.

Ultimately, the aged man’s buddy who was travelling on the identical bus stumped up the money.

Lisa was utilizing the bus to go to her father Tommy, who additionally victims from dementia and is in a care dwelling.

She advised the bus driver she would report him.

She continued: ‘I cried after I bought dwelling, it was heart-breaking.

‘My dad has dementia and I taken care of him for 4 years earlier than he went right into a care dwelling final 12 months, so I do know the indicators and how you can cope with it.

‘You could have simply bought to have that little little bit of endurance and understanding.

‘All bus drivers should know how to recognise the signs of dementia and know how to handle situations like that.’

Arriva have apologised to the aged bus passenger and stated they might launch an investigation.

A spokesperson stated: ‘We apologise sincerely to the gentleman in query and to all prospects who witnessed this alternate.

‘The behaviour of the driving force falls far beneath that anticipated of all Arriva workers.

‘Arriva are totally dedicated to offering accessible transport for all and making certain that prospects really feel protected and supported while utilizing our service.

‘As soon as once more Arriva wish to apologise for this incident and are working arduous to make sure comparable incidents don’t happen.

‘Arriva are launching an internal investigation into the incident.’


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